Before the Coronavirus, hospitality meant being hands-on, social and closely engaged. Now, in the aftermath, it will have to be quite the opposite. Your potential clients will be hyper-sensitive to how you clean and sanitise your property.

For this reason, we suggest putting together a cleaning and hygiene plan that details the guidelines you aim to follow once you can offer accommodation again. The post about setting up a hygiene plan outlines a few topics to consider.

Next you should make sure your hygiene plan is communicated to your staff and to your past and potential guests. It is important for everyone to understand the measures you are taking to protect both your team and your customers. Telling your target market about your cleaning measures can possibly lead to more bookings as guests will feel safe and taken care of on their visit.

To find the balance between hospital hygiene and reassuring COVID-prevention measures in your reception, guest rooms, kitchen and common areas, we’ve put together some suggestions for you on this page.

For useful links, industry updates, advice and answers to your COVID-19 questions, please see our COVID-19 info page.