Dear Nightsbridge team,
I want to take the opportunity to thank you all for your service and consideration over the last months. Your lockdown guidance was a very helpful focus and your commentary of assistance in cutting through the ‘noise’.
Your freeze on charges while we could not take bookings was a superb example of your commitment to ‘partnership’ and I am enormously grateful to you for feeling the pain alongside our business. Thank you.
Thank you too, for lobbying on our behalf with regards re-opening travel.
I have made great use of your support team and your patience, professionalism and skill are much appreciated. I appreciate that you answer your phones quickly, that you are always personally available for problem solving and have maintained the personal interaction.
Thank you for the improvements you continue to implement. It is important to us that our offerings present in the best possible way in terms of functionality and look and feel. I recognise that you continue to work hard to keep us at the top end in this competitive space (while remaining user friendly).