COVID-19. Let’s beat this together.

We’re here to help, as always. Here’s a page with useful links, updates, advice and answers to your questions.
Although we’re all working from home, we’re available to assist.
Our most important message: Prepare for tomorrow. We can get through this together.

We’re here to help.

Our team has been fully remote since Monday, 23 March.

Thanks to technology, our consultants are still available via phone, even from home. But we’re also increasing the number of people available to answer you via our online chat.

So forgive us if the phone lines are busy. Please still email or preferably, use online chat on Webview.

#thistooshallpass

COVID-19 FAQs

Important information.

Here you will find emergency contacts and phone numbers, daily statistical updates on the spread of COVID-19 and important information for NightsBridge customers.

Dealing with Cancellations and Refunds.

Here you will find guidelines on how to handle cancelled accommodation bookings due to COVID-19. These include the relevant policies from Expedia, Airbnb and Booking.com that relate to cancelled bookings during this Coronavirus pandemic.

Official updates from the industry.

Use the links listed to access information provided by SA Tourism, FEDHASA and government bodies regarding this Coronavirus pandemic:

Facing the financial challenge.

These posts provide updates on measures taken by South African government, banks and financial institutions, to support the travel and tourism industry during the COVID-19 pandemic. Includes updates on assistance available from Standard Bank, Nedbank and FNB.

What about the future? How to prepare for when this is all over.

There are some things you can do right now to help prepare for when this challenging time is over. Acting positively now can help relieve some of the stress and anxiety you may be feeling about the future of your business.

You can make the most of this time – here’s how.

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