COVID-19. Let’s beat this together.

We’re here to help, as always. Here’s a page with useful links, updates, advice and answers to your questions.
Although we’re all working from home, we’re available to assist.
Our most important message: Prepare for tomorrow. We can get through this together.

Our link offers bed and breakfasts, guest houses, self-catering options, apartments and boutique hotels. They’re open and ready to accept guests allowed to travel during the lockdown. These properties pledge to operate according to the industry guidelines and protocols for hygiene and safety during the COVID-19 pandemic.

Click the SafeStays logo to search and book now.

Read the Safety Protocols developed by Industry (TBCSA)

The core principles which apply across the industry for guests and staff are:

  1. Correct use of masks and other protective gear (PPE).
  2. Effective and regular hand sanitising.
  3. Regular surface cleaning of all types of surfaces.
  4. Physical distancing through-out all facilities and sites.
  5. Obtaining required COVID-19 guest information.

We’re here to help.

Our team has been fully remote since Monday, 23 March.

Thanks to technology, our consultants are still available via phone, even from home. But we’re also increasing the number of people available to answer you via our online chat.

So forgive us if the phone lines are busy. Please still email or preferably, use online chat on Webview.



Our consultants are available via:

You can also find some examples of cancellation notices to use yourself here.

You can see an overview of the protocols here. Or click on any blog post below.

Important information.

Here you will find emergency contacts and phone numbers, daily statistical updates on the spread of COVID-19 and important information for NightsBridge customers.
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Dealing with Cancellations and Refunds.

Here you will find guidelines on how to handle cancelled accommodation bookings due to COVID-19. These include the relevant policies from Expedia, Airbnb and that relate to cancelled bookings during this Coronavirus pandemic.
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Official updates from the industry.

Use the links listed to access the latest official information provided by SA Tourism, FEDHASA and government bodies regarding this Coronavirus pandemic:

What about the future? How to prepare for when this is all over.

There are some things you can do right now to help prepare for when this challenging time is over. Acting positively now can help relieve some of the stress and anxiety you may be feeling about the future of your business.

You can make the most of this time – here’s how.

Facing the financial challenge.

These posts provide updates on measures taken by South African government, banks and financial institutions, to support the travel and tourism industry during the COVID-19 pandemic. Includes updates on assistance available from Standard Bank, Nedbank and FNB.
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