Hospitality is an evolving industry. There are trends developing in line with technology from how your guests find and book your property to how they will tell people about their stay.
While getting this year started, we wanted to share some trends with you which we will be keeping our eyes on:
Experience more than the stay:
Guests want to travel like a local and experience all the local activities. This is the reason websites like AirBnB have become popular. How can you be more authentic? Offer more than just a room – start offering an experience. Add a page on your website with activities and things to do, taste and see near you. NightsBridge offers the ability for all of our clients to book both onward accommodation and activities for their guests.. and the bonus? Earn commission!
Loyalty in return:
Encourage return business by creating your own loyalty program for your guests. NightsBridge offers an option to create special rates behind a password for your travel agents or loyal guests.
Be sure to also make use of the loyalty programs of the OTAs you are listed on.
Adapt with changing technology. Even though technology in bigger hotels is more visible, it still has a place in smaller establishments. Your guests might not check in using their phone or expect a smart TV in the room, but you can offer them free WiFi allowing them to stay on top of their work or access some entertainment.
Keep track of your bookings and calendar wherever you go with the NightsBridge smartphone app and respond to enquiries faster.
Payment technology has developed and there should be no reason your guests can not pay via credit card. So many options are available today, from an online payment gateway to a credit card machine. Ask us to assist you! We have several inexpensive and easy solutions.
With all its possibilities this promises to be a year of great change presenting amazing possibilities.