Real-time guest chat and automated messaging.

Guest communication solutions designed for your property.

Powerful 2-way messaging.

Guest Chat helps you to easily manage guest queries and conversations from a central hub in NightsBridge. No need to save each guest as a contact on your phone as you can choose who you want to talk to from a guest list.

Guests can ask questions or request services. They talk on WhatsApp or Web, you respond from NightsBridge. Save yourself a trip to the front desk.

Elevate your guest experience.

Guest Chat creates a personalised, mobile-friendly landing page (or online brochure) that allows your guests to:

  • Start a chat with you through WhatsApp or online messaging.
  • Check their booking details including arrival and departure dates.
  • View photos of your property and their room.
  • Find your property using directions on Google Maps.
  • Learn more about your property’s WiFi log-in details, entry instructions, and amenities.

Create your own guest journey.

Use your own words and unique style to keep your guests on track. You decide which messages get sent, and when. It’s like having an automated communication assistant!

  • Pre-arrival: Guide guests through check-in (supply access codes or list what you provide and what they should bring).
  • Ask guests about specific requests for their stay.
  • Create your own check-in form to collect the information you want. The data will be pulled straight into NightsBridge.
  • Recommend attractions, restaurants and things to see and do. Offer to make reservations in advance.
  • Post-stay: Ask for reviews on more sites, or supply a promo code for future use.

Save manual work and time.

Make your messages as specific as you want. Send channel-specific messages to guests depending on where they made their booking, and use the completed information from the BetterGuest smart forms in NightsBridge. Remind your team of to-dos by setting up Tasks at certain points in the journey.

We wanted to improve and automate our booking process while still capturing crucial guest information. BetterGuest, by syncing with NightsBridge, plugged this gap for us perfectly.

We instantly send emails and forms to guests, agents, and ourselves, saving us a significant amount of time. The host admin section is very user-friendly, and the Front Desk component provides a simple online check-in, via reception iPad, that even sends the guest a copy confirming the number of keys, parking permits etc.

BetterGuest is a powerful add-on that seamlessly assists our reservations team, saving time and making sure guests provide and get the information they need throughout the whole booking process and their stay.

Tobin Shackleford
De Waterkant Cottages & Apartments

Guests can choose
WhatsApp or Web.

Invite your guests to connect via WhatsApp or online chat, eliminating phone calls and email hassles. You manage all responses from the Guest Chat hub in NightsBridge.

Carry your reception desk in your pocket.

Use Guest Chat to stay in touch wherever you are to keep the conversation flowing and your guests happy.

Send arrival info as part of your message.

Create a great first impression by adding accommodation and arrival info as part of your Guest Chat invitation. Build a client relationship from the booking date.

Set up your message flow once.

With Guest Messaging there’s no copying, pasting, or reminders needed. You simply set it, then forget it.

Customise and personalise.

Our Guest Messaging solution allows you to use booking data as merge fields or triggers, while information you collect with forms pulls back into NightsBridge.

Upsell to increase your profit.

Guest Messaging lets you offer extras or additional services at your property to guests before they even arrive.