Convenience.
Spend less time on paperwork and more time with your guests. Streamline your check-in, registration and check-out processes.
Flexibility.
Use Email, WhatsApp or SMS to send online check-in and registration forms straight to a guest’s smartphone.
Security.
Easily send your guests secure online payment links to pay a deposit or settle their account before departure.
Focus on the guest experience.
Hospitality thrives on personal connections. NightsBridge streamlines manual tasks with smart technology, allowing you to focus on real-time guest interactions. Guests can check in online, complete registration forms in advance, and settle their bill from any device before departure.
The benefits of Guest Communication using NightsBridge:
- It’s centralised – all your guest communication is in one place.
- It’s accessible – messages can be accessed by multiple users, and on any device.
- It’s automated – guest name, contact details and arrival and departure dates are added automatically.
- It’s organised – view all your messages in the same place as where you manage your bookings: NightsBridge.
- It’s personal – better communication improves the guest experience.
- It’s efficient – you can see both the formal WhatsApp correspondence, and you can plan and create ideal correspondence delivery.
What communication tools are available?
Online check-in is a way of checking in at your property that limits or removes contact between guests and staff. It also saves you time and enhances your guest experience even before arrival.
Guests can complete a check-in form on their smartphone, tablet, laptop or PC and submit it to the establishment before arrival.
NightsBridge’s online check-in form saves time (for both the establishment and guest), removes frustrating paperwork and makes guest preparation quick and easy.
You can send guests a link via WhatsApp, SMS or email, and they can complete the form before they arrive, and all the information is securely stored on the NightsBridge system.
Similar to digital check-in, the check-out form allows the guest to check-out of an establishment without unnecessary contact with staff, and having to wait for service.
Personal information is obviously being collected, including a guest/s ID number. As such, privacy is a top priority, and the system is 100% secure.
In the past, information would have been filed and stored at your property. Now all the information sits within the NightsBridge system, is encrypted and is only accessible via a secure link. If someone else gets hold of the link, the information will no longer be available.
Establishments who use the NightsBridge system are able – at the click of a button – to send guests a link to the necessary form via WhatsApp, SMS or email.
The forms are mobile-friendly and can be completed on a smartphone, table, laptop or PC.
During the pandemic guests would have been required to complete the form (including COVID screening) within 48 hours of arrival. Many establishments have continued this practice. However the link can be sent at any time.
Not at the moment. You’ll need to go back into the NightsBridge system to see if the guest has completed the form – but this is a feature we hope to make available in the near future.
The booking form has a ‘notes’ section where you can add any additional information you require, including a client’s ETA, dietary requirements, preferences etc.
In fact, the NightsBridge team can help you customise the form to your needs (for example, adding your logo) and is always on hand to provide help and support.
If you would like full customisation, including creating your own automated delivery of check in process, you can use our links manager to connect your NightsBridge with a selection of partners under our Guest Communication tools.
Personal information is obviously being collected on these forms. As such, privacy is a top priority, and the system is 100% secure.
In the past, information would have been filed and stored at the establishment’s property. Now all the information sits within the NightsBridge system, is encrypted and is only accessible via a secure link. If someone else gets hold of the link, the information will no longer be available.
Guests can view their final statement/account (for example, excursions, meals or an outstanding bar bill), and make payment online, before check-out. The system is secure, and guests will receive a one-time password (OTP) to their mobile phone in order to authorise payment.
It also saves on paperwork and enhances the guest experience by providing seamless, quick and convenient check-out while the guest is still “in-house” before they leave the premises. Guests receive a final invoice (post-payment) via email.
As a NightsBridge client you are able to – at the click of a button – send guests a link to the necessary form via WhatsApp, SMS or email.
You can also choose to set this up so the link will be sent automatically by email prior to their arrival. The forms are mobile-friendly and can be completed on a smartphone, tablet, laptop or PC.
No. Online check-in and check-out are built into the latest NightsBridge system. You may need to upgrade to the latest version, but it comes standard.
Yes. The NightsBridge team is happy to provide a ‘walk-through’ of the contactless technology, provide training – or a refresher for whoever requires it. The system is simple and user-friendly, but the team will provide support and advice wherever necessary.
Try NightsBridge today.
Let our friendly team talk you through how we can help your business grow.
Call +27 (0)87 943 6035 or click the button to email us.