Automate your routine emails.
Free up your time from mundane tasks of repetitive communication and set up easy email automation that syncs with your NightsBridge calendar. There are some prebuilt ‘standard’ email automations that can help you move from novice to ninja in no time!
Guide your guests with WhatsApp.
BetterGuest can help you set up a verified business account on WhatsApp, allowing you to automatically message guests on arrival (or send directions pre-arrival even!) and then have your team manage communication while they are in-house.
Looking for your old Guest Chat?
Guest Chat was powered by SmartHotel. The software has moved to its own website outside of NightsBridge, but remains connected. If you want to keep using SmartHotel, contact them via email: nb-sh-request@mysmarthotel.com.
Professional delivery… every time!
Once you set up your message flow, it runs on its own as it is connected to your NightsBridge calendar. No more copying, pasting, or scheduling reminders. It’s like having a communication assistant on autopilot. Set it and forget it, as it pulls all the most recent booking details from your calendar.
BetterGuest even lets you customise messages based on booking source, or even day of arrival. Connect with your direct bookers, Airbnb guests, or Booking.com customers with tailored messages as if you were sending each one yourself.
Personalise communication… your way!
If you want the flexibility of sending more messages at specific times to reassure, remind, inform and guide your guests, we’ve plugged the gap for you. All the emails created are as if you have sent them yourself… in fact, you can even email yourself a reminder for a check-in or housekeeping task!
Simple monthly pricing:
Pricing is based on the number of rooms on NightsBridge:
- 1-5 Rooms: R245*
- 6-9 Rooms: R265 + R20 per room over 6*
- 10-19 Rooms: R385 + R10 per room over 10*
- 20+ Rooms: R480 + R5 per room over 20*
*(excl VAT, billed monthly):
💡 Save more: Pay 6 months upfront for a 5% discount, or 12 months upfront for 10% off.
Sign up to BetterGuest guest communication via your Links Manager in NightsBridge.
The benefits of the Guest Chat feature include:
- It’s centralised – all your guest communication is in one place.
- It’s accessible – messages can be accessed by multiple users, and on any device.
- It’s automated – guest name, contact details and arrival and departure dates are added automatically.
- It’s organised – view all your messages in the same place as where you manage your bookings: NightsBridge.
- It’s personal – better communication improves the guest experience.
- It’s efficient – you can see both the formal WhatsApp correspondence, and you can plan and create ideal correspondence delivery.
How it all works: Integrated Guest Communication
In your Links Manager, you can initiate a connection request to set up BetterGuest. Once that is processed, you will be able to use BetterGuest from within your NightsBridge set up. The BetterGuest team will set up a call with you to give you an overview on how to use the functionality and how to get started. 
There are existing automations available as standard with your NightsBridge technology. We recognise some clients need a little extra brand customisation and message control.
NightsBridge offers an internal bridge to BetterGuest Software, allowing you to create fully customised communication from within a single interface. This means your tailored correspondence can be distributed using various channels —the most powerful and helpful being email, or after a verification process for a dedicated WhatsApp account, using that channel as well. This helps centralise where you communicate, regardless of how your guest prefers to chat.
BetterGuest is the only partner with an integration directly within the NightsBridge interface, enabling you to access your communication flow from the same place where you manage your bookings.
There are several partners that integrate with NightsBridge software in different ways. Depending on what you want to achieve, you can use any one of those. We strive to create the most meaningful network of partners, delivering excellent value and functionality to you. Please keep an eye on the links manager to see what new tools integrate with your NightsBridge software.
Otherwise, SmartHotel was the technology that previously powered the internal correspondence functionality within NightsBridge. You can still use that connection, but from outside of our interface as our other partners work. You would sign up with them as a partner directly on nb-sh-request@mysmarthotel.com.
If you’d prefer to manage all your guest communication on your own WhatsApp account, and use our website partner, Springnest, they offer a simple, integrated chat solution. Clicking on a button on your home page lets visitors to your site chat directly with you via WhatsApp on your preferred number.
BetterGuest has many years of experience in building easy-to-follow solutions for owners and managers, just like you. By using their prebuilt workflows, or creating your own from scratch, you can ensure your preferred email is delivered as you want it, with the look and feel you choose.
To start with, you can create simple automations, such as reminders for arriving guests about where to park, or even just an internal email to housekeeping or accounts. You can learn from other users to see what standard flows already exist and how to further improve your guest communication, ensuring you always deliver the right message at the right time.
By starting with something simple, you can go from novice to ninja in no time! BetterGuest also has built-in tutorials on every step of the way, or you can reach out for support if a human hand is needed.
WhatsApp is a powerful tool for connecting with guests, but using a personal number can clutter your contact list and blur the line between work and personal time. Plus, manual messaging limits your ability to send automated reminders based on booking details.
BetterGuest solves this by providing a dedicated business number linked to your Facebook Business Account. This ensures secure, professional communication, giving guests confidence that they’re engaging with a verified and trusted hospitality service. This verification process is something that BetterGuest will connect with you in order to ensure smooth sailing with the process.
Once it is set up, you can then create tailored messages to automatically welcome guests, send reminders (such as wifi codes; parking instructions etc), and enable guests in-house to reach you and your team in a way that is comfortable for most people today.
The Guest Communication icon on your main menu will display a notification to indicate when a response has come in that needs your attention. Then you or your team can correspond directly from right here within NightsBridge, reducing the need to check your inbox or a different device.
BetterGuest Automation Overview
- Automated Messaging – Transforms manual email tasks into automated, pre-set communications.
- Smart Timing & Triggers – Messages to your guests are sent based on specific triggers that you’d normally respond to, but can now allow technology to do for you. Events such as a booking placement, check-in time, or other key events (e.g., deposit received).
- Control & Customisation – There is a very handy ON/OFF toggle, and timeline in the task manager based on pre-set guest journey prompts. So you can leave it toggled OFF until you are ready to set it!
- Targeted Delivery – You can also use the handy hover button to let you choose WHO receives emails (previous bookings you handled manually can therefore be excluded).
- Customise fully for your unique needs- such as letting guests arriving on a certain day of the week a slightly different welcome note to other days of the week.