Personalised.
Start building rapport from day one. Chat to guests after they’ve booked online, before arrival and during their stay.
Organised.
See who’s who automatically. See all your guests’ chats listed by name and room with no need to add contacts manually.
Convenient.
Reply to messages anytime, on any device. Access your chats online, in NightsBridge, wherever you are.
Guest communication made easy.
With NightsBridge Guest Chat, you don’t manually update contacts on your mobile device. The system automatically captures the name, room number, and arrival and departure dates for your online bookings, so you’ll know who you are chatting to from the start. This makes managing multiple chats easy for you and your staff.
Guest Chat – communication made easy.
With NightsBridge Guest Chat, you don’t manually update contacts on your mobile device. The system automatically captures the name, room number, and arrival and departure dates for your online bookings, so you’ll know who you are chatting to from the start. Making managing multiple chats easy for you and your staff.
A simple solution from Springnest.
If you’d prefer to manage all your guest communication on your own WhatsApp account, our website partner, Springnest offers a simple, integrated chat solution. Clicking on a button on your home page lets visitors to your site chat directly with you via WhatsApp on your preferred number. Activating this feature on your Springnest websites is simple.
FAQs: NightsBridge Guest Chat
Guest Chat is an online messaging portal built into NightsBridge that lets properties chat with guests online. Guests can use WhatsApp or Web Chat to send quick messages to their accommodation. Properties can manage all their messages in one centralised place, on any device.
The benefits of the Guest Chat feature include:
- It’s centralized – all your guest chats are in one place.
- It’s accessible – messages can be accessed by multiple users, and on any device.
- It’s automated – guest name, contact details and arrival and departure dates are added automatically.
- It’s organised – view all your messages in a directory by name an Room or Unit.
- It’s personal – better communication improves the guest experience.
- It’s efficient – quicker response/turn-around times than email.
- It makes sense – includes automatic language translation of chat messages.
We are currently offering a free Beta trial to properties that are using the latest version of the NightsBridge PMS. The feedback we receive will help us decide if any further functionality is required. There will be a cost for this feature after May 1st 2023, however there is no requirement or commitment needed from NightsBridge clients to continue to use the Guest Chat feature after that date.
No. If you’d prefer to manage all your guest communication on your own WhatsApp account, our website partner, Springnest offers a simple, integrated chat solution. Clicking on a button on your home page lets visitors to your site chat directly with you via WhatsApp on your preferred number.
When a guest makes an online booking, we’ll automatically send them an email letting them know the chat option is available with a link to click to get started. They can then select either WhatsApp or Web Chat to send messages to your property.
New messages appear as unread in the Guest Chat feature. If a message is unread for more than 10 minutes, you’ll get an email notification to let you know.
If the guest uses the WhatsApp option to send you messages, they will receive your replies as WhatsApp notifications on their device. If they use the Web Chat option, they will get an email notification with a link, prompting them to check their Web Chat messages online.
Although WhatsApp is very popular, not all guests will use it, and some may not want to. Web Chat provides an alternative way for them to contact your property.
Try NightsBridge today.
Let our friendly team talk you through how we can help your business grow.
Call +27 (0)87 943 6035 or click the button to email us.