Safeguard your business


Scam Alert Case 3: Please Refund Me

Scam Alert Case 3: Please Refund Me

Just a note on some warning signals if clients repeatedly make changes to their bookings and request a payout or ‘credit’ for the difference. One of our clients reported a booking made for 8 days, where after the guest started to make changes to it and requesting cash payouts for the difference. He would, for instance, change the original amount of days and ask for...

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Scam Alert! Case 2: The Rocking Robbers

Scam Alert! Case 2: The Rocking Robbers

One of our West Coast properties recently told us how they were robbed of valuables by seemingly ‘important’ musicians. “We had a gent who phoned us, acting as the manager for two gentlemen flying down from Jo’burg. They paid by credit card before arrival, and were dropped off by a ‘chauffeur’ who would later return to collect them again for a ‘gig’. They did not...

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Scam Alert! Case 1: The Package Delivery

Scam Alert! Case 1: The Package Delivery

We asked our clients to share some stories on scams they came across. The purpose of this is to create a forum where we can make each other aware of what is happening and what the latest modus operandi is. Please feel free to also send your submission to info@nightsbridge.co.za – we will be publishing a new story regularly. Today we look at how a...

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Guest House and B&B accommodation must have insurance against natural disasters. Photo courtesy telegraph.co.uk

It Could Happen To You: Review your Business Insurance

We asked Dave Jack to give us some advice on hospitality insurance especially with reference to the damage caused by natural disasters. Dave is a director of BnB Sure, a specialist hospitality insurance company that offers customised insurance for B&B and Guesthouse accommodation. This is what he had to say: All too often we hear “It’ll never happen to me” and when it does happen...

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The Consumer Protection Act

The Consumer Protection Act

The Consumer Protection Act came into force in South Africa in 2011. Basically this is an act that protects consumers and brings legislation in South Africa in line with the legislation that exists in many first world countries. It means that the consumer is entitled to get what he expects. So be aware of the expectations you raise if there is a possibility that you...

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Don’t Get Hooked – Avoiding an E-mail Scam

Don’t Get Hooked – Avoiding an E-mail Scam

E-mail scams find their way into hundreds of inboxes daily.  We even receive a few of them in ours!  Here’s what to look out for…. Scammers usually will not direct an e-mail to your establishment individually – look out for generic greetings like “Hello Dear”. They will insist on paying by credit card only. The quotations requested are for a longer period – thereby making...

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PR for Emergencies: Are you Prepared?

PR for Emergencies: Are you Prepared?

On two recent client visits, both properties had incidents where a guest had either been hurt, or got very ill during their stay, and had to be rushed to hospital. This reminded us of an article recently published by Martin Hatchuel, on preparing for dealing with emergencies. It also highlights how important it is to manage your reputation. We reproduce Martin’s article below, with his...

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Online credit card payment disputes and scams

Online credit card payment disputes and scams

Thanks to online credit card gateways, it has never been easier for guests to be able to book and pay for accommodation online, from anywhere.  The increasing number of transactions being processed via our PayBridge credit card gateway is testament to this fact. However, as most of you are probably aware, there are risks involved when payments are handled online. For a B&B or guest house...

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