Learning from each other


In Your Shoes – We Visit Ocean View House

In Your Shoes – We Visit Ocean View House

“Sore feet!” was Ali’s answer when asked what she brought back from experiencing a day in the life of a guest house manager. During her visit she learnt about choosing target markets, making sure guests are happy and comfortable, and encouraging them to tell the world about it on TripAdvisor. Identify Your Target Market “A great tip that I was able to bring back is...

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The Knysna Country House website has a Book Online link to NightsBridge on every page of its website

NightsBridge Tips from Knysna Country House

Erik Ekkelkamp and Ypie Kingma from Knysna Country House have been very successful in generating direct online bookings using NightsBridge. We asked Erik and Ypie to share their tips about how they use NightsBridge as a marketing, sales and business management tool. This is what they had to say: How long have you been using NightsBridge? We have been using the NightsBridge front desk booking system,...

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Sally Kariuki from Khweza B&B uses the NightsBridge Book Now Button on Facebook

Facebook Tips from Khweza B&B, Nairobi, Kenya

Sally Kariuki, director of Khweza B&B and a NightsBridge client, has been very successful on Facebook in getting followers and generating bookings. We asked her to share her thoughts and tips about how she uses Facebook to market and sell her establishment. This is what Sally had to say: How long have you been using social media for your business and what made you start...

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Walking in Your Shoes: NightsBridge saves me time

Walking in Your Shoes: NightsBridge saves me time

“The key to ensuring a return visit is to spend as much face-time with your guests as possible.” This is one of the tips Andrew Empey of Hout Bay View had to share when Peter Graham-Parker from the NightsBridge offices paid them a visit. NightsBridge is used in conjunction with Hotelier at this establishment and Andrew had high praise for the support he receives when...

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Walking In Your Shoes: Undersell & Over-Deliver

Walking In Your Shoes: Undersell & Over-Deliver

“Undersell expectations and over-deliver on service.” This is the message that NightsBridge consultant John-Ross took away from his recent visit to Sir David Guest House in Bloubergstrand. Even though the guesthouse has a 4-star TGCSA grading, they deliver 5-star service. When asked why they don’t go for 5-star grading, the answer was that the slightly lower grading ensures that the client expectations are always met...

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We enjoyed a day with the team at The One 8 Hotel

Walking in Your Shoes: Value of Online Marketing

During April we kicked off our ‘Walking in Your Shoes’ initiative, with the aim to get our support and technical personnel to experience the industry firsthand at some of our valued client establishments. In this second installment of the series (read about Feroza’s day), we will find out what Tanya Normandeau discovered during her day at the The One 8 Hotel. “My first impressions of...

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Those shoes are made for walking…

Walking in Your Shoes: Learning from our Clients

We recently started a program to get our friendly support consultants and techies out from behind their desks and telephones — and into a guest house or B&B for a day. We’re trying to get a “behind-the-scenes” look at the day-to-day running of an establishment (for those of us who’ve never worked in a guest house or hotel before). The brief is to really get...

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