Industry insights


Your Google listing: what you need to know

Your Google listing: what you need to know

What’s the first thing a potential customer does if they’re thinking of staying with you? They Google you. That’s why it’s extremely important to manage how customers see your business when they search for you. Optimising your Google business listing by using Google My Business will ensure your information is...

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5 quick ways to maximise your ranking on OTAs

5 quick ways to maximise your ranking on OTAs

Understanding Online Travel Agencies (OTAs) is probably one of the most important things for any accommodation owner to wrap their head around. Between Booking.com, Expedia, TripAdvisor and Travelground, local accommodation owners have a lot to juggle… And that’s without taking into account the guests who need looking after! We asked...

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The latest travel trends

The latest travel trends

Hospitality is an evolving industry. There are trends developing in line with technology from how your guests find and book your property to how they will tell people about their stay. We wanted to share some trends with you which we will be keeping our eyes on: check these out....

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Let NightsBridge update your AirBnB calendar

Let NightsBridge update your AirBnB calendar

AirBnB is the new accommodation booking sensation. It’s caused a worldwide buzz with the concept of sharing your spare room with travellers. Of course, it is also listing B&B and guesthouse rooms and many of our clients figured out they could list, even before AirBnB’s official launch in South Africa...

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Industry insights from Ocean View House

Industry insights from Ocean View House

“Sore feet!” was Ali’s answer when asked what she brought back from experiencing a day in the life of a guest house manager. During her visit she learnt about choosing target markets, making sure guests are happy and comfortable, and encouraging them to tell the world about it on TripAdvisor....

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Scam Alert! Please refund me

Scam Alert! Please refund me

Just a note on some warning signals if clients repeatedly make changes to their bookings and request a payout or ‘credit’ for the difference. One of our clients reported a booking made for 8 days, where after the guest started to make changes to it and requesting cash payouts for...

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Scam Alert! Suspicious short notice bookings

Scam Alert! Suspicious short notice bookings

One of our West Coast properties recently told us how they were robbed of valuables by seemingly ‘important’ musicians. “We had a gent who phoned us, acting as the manager for two gentlemen flying down from Jo’burg. They paid by credit card before arrival, and were dropped off by a...

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Scam Alert! Package delivery

Scam Alert! Package delivery

We asked our clients to share some stories on scams they came across. The purpose of this is to create a forum where we can make each other aware of what is happening and what the latest modus operandi is. Please feel free to also send your submission to info@nightsbridge.co.za...

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Travellers prefer feeling at home

Travellers prefer feeling at home

Interesting PWC statistics published recently provide great news for the bulk of our clients who offer a more personalized overnight experience. A lot more guests seem to want to feel at home when away! Over the next 3 years the number of guest houses in South Africa will grow by...

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