Industry insights


The latest travel trends to watch

The latest travel trends to watch

Hospitality is an evolving industry. There are trends developing in line with technology from how your guests find and book your property to how they will tell people about their stay. While getting this year started, we wanted to share some trends with you which we will be keeping our eyes on: Experience more than the stay: Guests want to travel like a local and...

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Industry insights from Ocean View House

Industry insights from Ocean View House

“Sore feet!” was Ali’s answer when asked what she brought back from experiencing a day in the life of a guest house manager. During her visit she learnt about choosing target markets, making sure guests are happy and comfortable, and encouraging them to tell the world about it on TripAdvisor. Identify Your Target Market “A great tip that I was able to bring back is...

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Scam Alert! Please refund me

Scam Alert! Please refund me

Just a note on some warning signals if clients repeatedly make changes to their bookings and request a payout or ‘credit’ for the difference. One of our clients reported a booking made for 8 days, where after the guest started to make changes to it and requesting cash payouts for the difference. He would, for instance, change the original amount of days and ask for...

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Scam Alert! Suspicious short notice bookings

Scam Alert! Suspicious short notice bookings

One of our West Coast properties recently told us how they were robbed of valuables by seemingly ‘important’ musicians. “We had a gent who phoned us, acting as the manager for two gentlemen flying down from Jo’burg. They paid by credit card before arrival, and were dropped off by a ‘chauffeur’ who would later return to collect them again for a ‘gig’. They did not...

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Scam Alert! Package delivery

Scam Alert! Package delivery

We asked our clients to share some stories on scams they came across. The purpose of this is to create a forum where we can make each other aware of what is happening and what the latest modus operandi is. Please feel free to also send your submission to info@nightsbridge.co.za – we will be publishing a new story regularly. Today we look at how a...

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Travellers prefer feeling at home

Travellers prefer feeling at home

Interesting PWC statistics published recently provide great news for the bulk of our clients who offer a more personalized overnight experience. A lot more guests seem to want to feel at home when away! Over the next 3 years the number of guest houses in South Africa will grow by around 4.2% to an estimated 11 200 rooms in 2016. ~ Price Waterhouse Coopers South...

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Catering to travellers: Part 2

Catering to travellers: Part 2

Our recent trip to Thailand provided some great insights from the other side of the industry. Instead of supplying the technology, we were using it. This week we highlight some things we felt differentiated our stay at particular guest houses or hotels; something that made us want to reward that hotel with a good review. Catering for all nationalities We were astonished at the range...

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Catering to travellers: Part 1

Catering to travellers: Part 1

This blog was written by Neil Emerick after returning from Thailand on a quest to experience online travel-, accommodation- and outing-bookings. Neil & Theresa are co-founders of NightsBridge. The challenge Recently, my wife and I took a trip to Thailand, which was quite splendid. However, with our Nightsbridge caps on we made it a rather different experience. The difference was we made absolutely no bookings...

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International trend predictions

International trend predictions

There have been a few international articles since the beginning of the year about the most important concepts in hospitality and tourism. Let’s have a look at some of the current travel trends: Quality over quantity Studies show that today’s traveller would rather save up for one special experience than go on more than one cheaper trip closer to home. Which could lead to more...

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