Scam Alert Case 3: Please Refund Me
in Safeguard your business

Scam Alert Case 3: Please Refund Me

Just a note on some warning signals if clients repeatedly make changes to their bookings and request a payout or ‘credit’ for the difference. One of our clients reported a booking made for 8 days, where after the guest started to make changes to it and requesting cash payouts for the difference. He would, for instance, change the original amount of days and ask for...

Read More

0

admin

20 Feb 2014
Scam Alert! Case 2: The Rocking Robbers
in Safeguard your business

Scam Alert! Case 2: The Rocking Robbers

One of our West Coast properties recently told us how they were robbed of valuables by seemingly ‘important’ musicians. “We had a gent who phoned us, acting as the manager for two gentlemen flying down from Jo’burg. They paid by credit card before arrival, and were dropped off by a ‘chauffeur’ who would later return to collect them again for a ‘gig’. They did not...

Read More

0

admin

12 Feb 2014
Scam Alert! Case 1: The Package Delivery
in Safeguard your business

Scam Alert! Case 1: The Package Delivery

We asked our clients to share some stories on scams they came across. The purpose of this is to create a forum where we can make each other aware of what is happening and what the latest modus operandi is. Please feel free to also send your submission to info@nightsbridge.co.za – we will be publishing a new story regularly. Today we look at how a...

Read More

0

admin

20 Jan 2014
Direct Bookings From TripAdvisor via NightsBridge
in Grow your business

Direct Bookings From TripAdvisor via NightsBridge

  You can now take direct NightsBridge bookings, via a link on TripAdvisor. Great news, isn’t it?’ NightsBridge is a Premium Partner with the new TripAdvisor product called TripConnect. The new service shows your own direct booking button together with the results of online travel agents (like Booking.com or Expedia). As a Premium Partner, NightsBridge can set up your direct link. A Direct Booking Link...

Read More

0

admin

05 Dec 2013
NightsBridge announces Concierge
in Tools, tips and features

NightsBridge announces Concierge

Concierge is an easy way for you to book activities or additional accommodation for guests, while earning commission on both. Guests ask your advice on everything: from things to do in the area, to recommendations on where to stay next on their trip. You become a “concierge” for them, because of course you love to assist. Wouldn’t it be great if you could earn commission...

Read More

0

admin

03 Dec 2013
Build an Online Relationship with Your Guests
in Grow your business

Build an Online Relationship with Your Guests

– A Guest Blog by Springnest – The internet has revolutionised the relationship between accommodation businesses and their clients. Gone are the days when pamphlets, snail mail and billboards were the only way travel businesses could reach their clients. With digital tools at your disposal, it is much easier to communicate and build a relationship with clients. Let’s look at how you could use these...

Read More

0

admin

02 Oct 2013
Encouraging Direct Bookings – Part I
in Grow your business

Encouraging Direct Bookings – Part I

Direct bookings save you 3rd party commission and adds directly to your profit – something all of us can do with! Encouraging new or returning guests to rather take the direct route should be high on your priority list. Let’s discuss a few tips in this regard. For a steady stream of direct bookings, your property has to grow its presence on search engines, social...

Read More

0

admin

17 Jul 2013
Impulsive Bookings via Mobile
in Grow your business

Impulsive Bookings via Mobile

In an article published on the Southern African Tourism Update, they discussed how travellers with mobile phones booked in a different way to those who booked through PCs and laptops. Priceline.com did a study based on a sampling of mobile bookings made earlier this year after the Priceline app added the ability to book round-trip and one-way domestic and international airline tickets. “Mobile-equipped consumers are...

Read More

0

admin

02 May 2013
Travellers Prefer Feeling At Home
in Industry insights

Travellers Prefer Feeling At Home

Interesting PWC statistics published recently provide great news for the bulk of our clients who offer a more personalized overnight experience. A lot more guests seem to want to feel at home when away! Over the next 3 years the number of guest houses in South Africa will grow by around 4.2% to an estimated 11 200 rooms in 2016. ~ Price Waterhouse Coopers South...

Read More

0

admin

24 Apr 2013
Using Google Analytics to track bookings and website performance
in E-Marketing

Using Google Analytics to track bookings and website performance

If you’re spending money and time to attract potential guests to your website, then you should track whether you are getting a return on your investment.  As an example: do you know how many visitors your site receives every day? Do you know which pages get viewed and which ones your potential guests spend the most time on? Insights like these will give you a...

Read More

0

admin

21 Apr 2013
Page 2 of 712345...Last »