Automatic Guest Review Requests

tripadvisor-iconWe previously discussed the importance of guest reviews and also how to respond to negative feedback.

If you are dedicated to putting time and effort into requesting reviews and monitoring the feedback, it could possibly result in a lot more business for your establishment.

Unfortunately it takes up quite a bit of time to keep track of which guest left when, and establishments sometimes forget to ask the guest to review their property after they departed. Which is why NightsBridge’s new automated review request system was born.

Can review requests not happen automatically?

NightsBridge, along with TripAdvisor, now provides you with a service where an e-mail is automatically sent out to any guest that departed from your guest house 7 days ago. This e-mail will thank them for their visit, and request that they review the property and their experience by clicking on a link.

Because NightsBridge already has all of the guest information in the booking system, the guest will not need to first register on TripAdvisor. This makes reviewing quick and easy.

The e-mail will read as follows:

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What is the cost for this service?

The service is provided free of charge to NightsBridge clients, and is not automatically activated.

Should you choose to opt-in to this service, you should request the link through your Links Manager in the Owner’s Login.

(If you need a reminder on where to do this, please click on the following tutorial link: How do I Access the Links Manager?   Scroll down to TripAdvisor and click the LINK ME box.)

What can I expect?

Once your link is activated on the NightsBridge side, we will send an e-mail requesting a review to any of your guests that departed 7 days ago.

This will include all bookings in the NightsBridge system – both the ones that came through channels you are linked on through NightsBridge as well as any manually entered bookings.

Every guest will only receive the review request once per property – even if they stay with you again in future.

From your side it is important to ensure that you have your guest’s e-mail address filled into the field provided for it so to ensure that the review request reaches them personally and not the tour operator / travel agent or anyone else who made the booking on their behalf.

How will I know if my guest reviewed my property?

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You should be registered as a property owner on www.tripadvisor.com/owners to receive notifications of reviews.

Any reviews made in response to the NightsBridge e-mail will result in a notification sent out to you.

We hope this service will be beneficial to you as establishment in boosting your reviews and providing useful feedback on the product you deliver.

For full information on this integration see our tutorial page:  http://bit.ly/TAreviewrequests

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